Keep Your Home Technology Operating at Peak Performance

Technology these days is capable of awe-inspiring and complex things—but without the right support in place, it can also cause big frustrations. From smart lighting to whole-home audio systems, smart devices enhance comfort and convenience. However, when you rely on them to provide such luxuries each day, suddenly experiencing a malfunction can be infuriating. It’s in these situations where having a service plan becomes invaluable. Continue reading to learn about the service plans available at Sierra Integrated Systems.

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A service plan offers proactive monitoring and support for your home technology. Instead of waiting for a problem to disrupt your day, a service plan ensures that potential issues are identified and addressed early. This proactive approach minimizes downtime and keeps your systems functioning seamlessly.

What's Included in a Service Plan?

Our service plans provide a range of features designed to maintain and support your home technology. Choose your plan from options that include: 

• Proactive Monitoring: Through our advanced monitoring systems, we can keep an eye on the status of your network-connected devices, including AV devices and smart light switches. We can also keep watch on internet availability and performance. 
• 24/7 Support Coverage: Technical support is available around the clock through email, text, chat, and phone. This ensures that assistance is always within reach, no matter when you need it. 
• App Control: A user-friendly mobile app allows you to address common issues on your own, providing quick solutions without waiting for support. 
• Discounted Service Call Rates: If an on-site visit is necessary, service plan members benefit from reduced rates, making maintenance more affordable. 

Choosing the Right Plan

Our service plans are offered in different tiers to suit a variety of needs and budgets. Here’s a quick overview of our available plans:

• Essential Plan: Our most affordable plan option at $99/month includes 24/7/365 remote support and access to the user app for device management. You also get proactive system monitoring, and we’ll help coordinate with service providers like cable, satellite, and internet if there’s an issue.
• Premium Plan: This plan includes everything from the Essential Plan, plus an annual scheduled check for updates, tune-ups, upgrades or training, and an annual on-site service visit. These members can also get a 10% discount on new equipment.
• VIP Plan: This plan includes everything from the Premium Plan but includes bi-annual scheduled checks and bi-annual on-site service visits. We also provide guaranteed next-day responses for issues and a 15% discount on new equipment.

An Investment in Peace of Mind

Subscribing to a service plan for your home technology is an investment in your peace of mind. Through proactive monitoring, 24/7 support, and the ability to address issues promptly, your home’s technology will never be down too long. Let us help you get back up and running faster so you can enjoy your smart home as intended. Contact us to explore service plans and find the one that best fits your needs.