Skip to main content

Peace of mind for your home technology

Technology Support you can count on

Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered whether you’re in Incline Village, Truckee, Reno, or beyond.

Experience Our Benefits

REMOTE REPAIR
Your system will be accessed remotely and oftentimes repaired without a service call.
APP CONTROL
You'll get a mobile app enabling you to fix many of the common issues that technology systems experience.
24/7 SUPPORT COVERAGE
We're available to communicate with you in whichever manner best fits your lifestyle.
DISCOUNTED SERVICE CALL RATES
In the unlikely event that a service call must be scheduled, you'll receive a preferred rate.


What can we monitor?

Whether most of your network connected devices are up and running.

Health of many connected AV devices and light switches (availability may vary depending on manufacturer).

Internet up/down state and average upload/download speeds.


What can't we monitor?

Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).

Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).

Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.

Services & Fees

MONTHLY SUBSCRIPTIONS STARTING AT $79.99
  • Proactive Monitoring and Remote Repair

    We’ll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise.

  • Reactive Remote Repair

    Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.

  • 24/7 Email, Text and Chat Support

    We’re available to communicate with you in whichever manner best fits your lifestyle.

  • 24/7 Phone Support

    Experience the convenience of a live answer by one of our knowledgeable technicians.

  • App Control

    You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.

  • Discounted Service Call Rates

    In the unlikely event that a service call must be scheduled, you’ll receive a preferred rate.

Services & Fees

No Plan Essential Plan Premium Plan VIP Plan
Monthly Fee
(10% discount if billed annually) 		$0 $99 $179 $279
24/7/365 Remote Support
User App to reboot devices
Proactive System Monitoring
Service Provider Coordination
(Cable, Satellite, Internet) 		$150/hour
Next Day Response
(Mon - Fri, 8am - 4pm)
Scheduled Check for Firmware Updates,
System Tune-Ups,
Equipment Upgrades, and Customer Training 		$150/hour + Travel $150/hour + Travel Annually Bi-Annually
Included On-Site Service Visit
(up to 2 hours) 		$150/hour + Travel Annually Annually Bi-Annually
Service Loaners (if available)
New Equipment Discount 10% 15%
Inquire About Our Plans
Subscribe to Inspiration
Stay up to date on the latest smart technology ideas and innovations.
logo
8060 Double R Boulevard #500
Reno, NV 89511
(775) 853-4800
Plan Your Budget

Powered By One Firefly   |    Sitemap   |    Privacy Policy